Welcome to New Life Foundation. Terms and conditions stated below applies to all visitors and users of http://www.newlifefoundation.com.my/. You are bound by these terms and conditions as long as you’re on http://www.newlifefoundation.com.my/

Privacy Policy

Collection, Use, and Disclosure of Personal Data

1. As used in this notice:
   “Customer” is an individual who (a) has contacted us through any means to learn more about any goods or services we provide; or (b) has contracted with us for the supply of any goods or services by us; or (c) has signed up any courses or workshops by us “Personal data” refers to data about a customer, regardless true or not, that can be used to identify them: (a) solely from that data; or (b) from that data and other information to which we have or are likely to have access.
2. According to the nature of our interaction, some instances of personal data that we may collect from you include (a) your identification information, such as Name, NRIC number, (b) your contact information, such as Contact Number, Address, Email Address, and (c) your financial information, such as Credit Card Numbers, Debit Card Numbers, Bank Account Information.

1. Your personal data may be collected and used for any or all of the following purposes :-
   1. performing duties in the course of or in connection with our provision of the goods and/or services you have requested;
   2. verifying your identity;
   3. responding to, answering, handling, and processing your enquires, requests applications, complaints, and/ or feedbacks;
   4. managing and maintaining your relationship with us;
   5. processing payment or credit transactions;
   6. sending you and promoting marketing information about our goods or services, including marketing events, initiatives, promotions, lucky draws, membership, rewards, and other promotions or offers.
   7. complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority.

Protection of Personal Data

New Life Foundation have implemented appropriate administrative, and technical measures, such as up-to-date antivirus protection, encryption, and the use of privacy filters to secure all storage and transmission of personal data by us, to protect your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal, or other risks.

However, you should be aware that no technique of Internet communication or method of electronic storage is completely safe. While security cannot be guaranteed, New Life Foundation make every effort to protect your information and are constantly reviewing and improving our security procedures.

Donation Refund Policy

Refund/Cancellation of Donations:

1. No refunds/cancellations are allowed for any donors and donations made through any payment method; unless the donations were made due to a technical error/ fault, such as transaction duplicity, data entry mistake, or any other conditions considered appropriate by the New Life Foundation at its sole discretion.
2. All refund/ cancellation must be requested within seven (7) days from the transaction date (the date the Donation was made) or before the Donation is disbursed to the Beneficiary. Otherwise, New Life Foundation will not process any refund/ cancellation request, including the above-mentioned incident.

How to request for refund or cancellation?

1. Email us your information (including Donor’s name, contact number, transaction date, Donation amount) and payment slip(s) to support@newlifefoundation.com.my
2. Please note that any requests received after seven (7) working days from the transaction date will be ignored.

Contacting Us

We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied – we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a member of the New Life Foundation team, who will be delighted to answer any questions you may have.